Terms & Conditions

online Payments

CONFIRMATION:

  • Once we have received your order we will send a confirmation to your email address.
  • It is therefore important that you enter the correct email address when placing your order.
  • We strongly advise not deleting emails relating to your purchase in the event that you may need to contact customer service in the future.
  • The order confirmation (receipt) also serves as a guarantee of proof of purchase.

TRANSACTIONS:

  • Card payments are handled by PayPal with secure encryption and under strict banking standards.
  • Your card details are sent directly to PayPal and cannot be read or accessed by anyone other than your bank.
  • There is no extra charge for payments.
  • When paying by card, conditions apply as soon as the card transaction is approved.
  • We can take inter-bank (SWIFT) payments.
  • These will be received by our US Dollar account and should be made accordingly to avoid exchange rate transaction fees.
  • In the event that no payment has been received after submitting your order, Baobab may automatically cancel your order.

ORDERING:

  • Any orders made in another person’s name without his/her consent, (or otherwise) which result in Baobab suffering financial loss will be reported to the police.
  • Baobab reserves the right to change prices (and correct incorrect prices) on all orders as well as sales.
  • If prices have been incorrectly stated, Baobab reserves the right to cancel any purchase and refund any amount paid to the customer at any time.

Shipping & Returns

PLEASE NOTE:

  • In some countries they will add national taxes on the items that are shipped.
  • Baobab is not responsible for VAT or other cost that may be added to the items that are shipped.
  • Once we have shipped the purchased items, we will provide you with all the shipping details.
  • If you have any questions regarding the delivery of your purchase please don’t hesitate to contact us on: help@baobab.world

RETURNS:

  • For all purchases on our online store we offer a 14 days free return service.
  • You are entitled to exchange or refund within 14 days after you have received the package.
  • All original packaging, price labels etc. must be returned with the product without having been tampered with.
  • Returned items should be undamaged.
  • If returned goods show signs of damage or use Baobab reserves the right to reject the return.
  • In case you need to return your purchase, please contact Baobab at help@baobab.world with you order number stating why you want to return your purchased item.
  • We will get back to you with the instructions for how to return the item to us.

Privacy

PERSONAL INFORMATION:

  • When shopping with Baobab, we will save some of your data in order to process your transaction.
  • Baobab treats all collection of your data confidentially.
  • You have the right to access any or all of your stored data.
  • If there is anything incorrect you can request that Baobab change or remove it.
  • Baobab also uses cookies.

THIRD PARTIES:

  • Baobab understands and respects the importance of internet privacy and will not disclose your information to third parties, unless it is necessary to implement a transaction.
  • The store will not sell your name, address, email address, credit card or personal information to any third party without your prior permission.

DISCLOSURE OF YOUR PERSONAL INFORMATION:

  • You can disable the cookie settings by changing the browser settings on your computer.
  • You can also use programs such as  “Nai’s  consumer opt out” or “Google opt out browser add-on” in order to prevent cookies from being used.
  • PLEASE NOTE: Such actions may cause our website to no longer function correctly.

Warranty

  • If you should have any complaints regarding wrong, damaged or missing items, please contact us ASAP via our “Contact Us” page.
  • When shopping at our online store, you have a 12-month warranty on poor workmanship.
  • This does not include general wear and tear on products.
  • Complaints should be emailed (with photographic evidence), to establish if there is a manufacturing-based fault.
  • This means that you will either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.
  • Baobab will decide what action is appropriate on an individual basis.
  • The complaint or appeal must be given within a reasonable time once a defect in the product has been discovered.
  • If a complaint is given to Baobab within one month after the defect is discovered, the complaint will always be handled in a timely manner.
  • We will refund reasonable freight costs that you may have in connection with returning the product if the claim proves to be justified.
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