- If you should have any complaints regarding wrong, damaged or missing items, please contact us ASAP via our “Contact Us” page.
- When shopping at our online store, you have a 12-month warranty on poor workmanship.
- This does not include general wear and tear on products.
- Complaints should be emailed (with photographic evidence), to establish if there is a manufacturing-based fault.
- This means that you will either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.
- Baobab will decide what action is appropriate on an individual basis.
- The complaint or appeal must be given within a reasonable time once a defect in the product has been discovered.
- If a complaint is given to Baobab within one month after the defect is discovered, the complaint will always be handled in a timely manner.
- We will refund reasonable freight costs that you may have in connection with returning the product if the claim proves to be justified.